Terms and conditions

Terms of service

The Itravel Terms of Service is our agreement with you, the user, for the services we provide in arranging for the supply of car rental or tour booking. Upon use of www.itravel.is or any Itravel affiliated website, you agree to be legally bound by these terms, taking effect immediately. Please note that Itravel does not operate any tours or provide any direct car rental service other than booking.

Cancellation

You can cancel your day tours and car rental up to more than 48 hours before departure and receive a 90% refund. If you cancel less then 48 hours no refund will be given. No shows and cancellation on location are no refundable.

How to cancel or change a booking

All cancellations must be made through email to itravel@itravel.is with the email subject as: Refund request  “Order number”. Refund requests for past services need to be submitted within 15 days after the completion.

Pickups

During the booking process you will be able to choose a pickup location and starting time. If you do not show up for the scheduled pickup time and location stated on your booking, your reservation is nonrefundable. If you need to update your pickup location or other details, you are responsible to contact the service provider directly, you will find the contact informations on your voucher.

Terms of payment

When you reserve a full payment is charged to your credit card. We always charge in Icelandic krona. On our website you can view an estimate of prices in a number of currencies. This is only to help you understand the approximate price in your preferred currency. Final payment is always conducted in ISK. We also refund in ISK. As Itravel does not charge any booking or transaction fees we can not be held liable to any loss in currency exchange during transactions.

General terms

Itravel cannot be liable to any loss, damage, accidents, injuries or sickness during your tour. The same applies for any changes in tour schedule due to weather, strikes or any other force majeure. Tour operators reserve the right to change routes, schedules and itineraries if needed because of weather, road conditions or should the necessity arise because of unforeseen reasons.  If you have a complaint about any of our partners please contact us in the email itravel@itravel.is and we will protect your rights. 

 

Car rental terms

All drivers must be a minimum of 20 years of age and have had a driver’s license for at least 1 year. When you receive your car you must present a valid drivers license and a credit card. You will be asked to sign a contract with the car rental. We advise you read this contract carefully and make sure that you are aware of the different insurances that you choose; what you are insured for, self-risk and more.

Itravel cannot be liable to any damages, injuries, accidents or sickness during your stay in Iceland. All matters related to damages to the car are dealt with directly with the car rental. If you have any complaints about one of our car rental partners please send us an email to itravel@itravel.is and we will help you protect your rights